Attachments Download button on articles doesnt work

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cris12345
Znuny advanced
Posts: 105
Joined: 24 Feb 2017, 16:45
Znuny Version: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Attachments Download button on articles doesnt work

Post by cris12345 »

Hello,

I don't know if this is KIX4OTRS or OTRS but when I installed KIX4OTRS it divides the ticket in some tabs like articles, core data, attachments, object link, etc.

I realized there are 2 ways to download an attachment, 1- in the attachment tab and 2- in the article tab near to the print and reply button.

As admin both works.
As agent it shows this error "no permission to use this frontend module!"
Only the admin role can click on that?
Because the agent user has all the permission for that queue, he can see the button but received the error.

Thanks
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Attachments Download button on articles doesnt work

Post by RStraub »

I don't know kix but this sounds like permissions that are set in the sysconfig. Try to find the frontend entry in the sysconfig and check the "group" entry what groups have permissions to use it.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
cris12345
Znuny advanced
Posts: 105
Joined: 24 Feb 2017, 16:45
Znuny Version: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Re: Attachments Download button on articles doesnt work

Post by cris12345 »

Thanks! that works. I thought everyone has access to all the action inside the ticket.

Thanks for your help!
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