Attachments Download button on articles doesnt work

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cris12345
OTRS expert
Posts: 88
Joined: 24 Feb 2017, 16:45
OTRS Version?: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Attachments Download button on articles doesnt work

Postby cris12345 » 19 Jun 2017, 21:28

Hello,

I don't know if this is KIX4OTRS or OTRS but when I installed KIX4OTRS it divides the ticket in some tabs like articles, core data, attachments, object link, etc.

I realized there are 2 ways to download an attachment, 1- in the attachment tab and 2- in the article tab near to the print and reply button.

As admin both works.
As agent it shows this error "no permission to use this frontend module!"
Only the admin role can click on that?
Because the agent user has all the permission for that queue, he can see the button but received the error.

Thanks

RStraub
OTRS guru
Posts: 2049
Joined: 13 Mar 2014, 09:16
OTRS Version?: 5.0.14
Real Name: Rolf Straub

Re: Attachments Download button on articles doesnt work

Postby RStraub » 20 Jun 2017, 09:01

I don't know kix but this sounds like permissions that are set in the sysconfig. Try to find the frontend entry in the sysconfig and check the "group" entry what groups have permissions to use it.
Currently using: OTRS 5.0.14 -- MariaDB -- Ubuntu 16 LTS

cris12345
OTRS expert
Posts: 88
Joined: 24 Feb 2017, 16:45
OTRS Version?: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Re: Attachments Download button on articles doesnt work

Postby cris12345 » 20 Jun 2017, 21:23

Thanks! that works. I thought everyone has access to all the action inside the ticket.

Thanks for your help!


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