Avoid re-open ticket

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cris12345
Znuny advanced
Posts: 105
Joined: 24 Feb 2017, 16:45
Znuny Version: 5.0.16.01
Real Name: Cristina Corrales
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Avoid re-open ticket

Post by cris12345 »

Hello,

Can I avoid re-open ticket when they are already closed?

I know if the client answer the email that already has a ticket number in the subject it will add the answer to the ticket.

But I need to avoid that, even if the client doesn't remove the ticket number in the subject, I need that a new emails always means a new ticket.

Is it possible? :(
CJBok
Znuny newbie
Posts: 5
Joined: 10 May 2017, 09:46
Znuny Version: 5.0.16
Real Name: CJ Bok
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Re: Avoid re-open ticket

Post by CJBok »

Go to "Manage Queue" and set the "Follow up Option" on each queue to "reject" or "new ticket".
cris12345
Znuny advanced
Posts: 105
Joined: 24 Feb 2017, 16:45
Znuny Version: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Re: Avoid re-open ticket

Post by cris12345 »

great! thanks! :)
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