Send Emails issue

English! place to talk about OTRS development, programming and coding

Moderator: tto

cris12345
OTRS expert
Posts: 88
Joined: 24 Feb 2017, 16:45
OTRS Version?: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Send Emails issue

Postby cris12345 » 05 May 2017, 17:12

Hello,

How the send emails feature works?

It is only working in a Intranet using company emails but when I tried to send an email to gmail for example it fails: "reason: 550 Host unknown."
However our outlook allows us to send external emails.

Thanks

CJBok
OTRS newbie
Posts: 5
Joined: 10 May 2017, 09:46
OTRS Version?: 5.0.16
Real Name: CJ Bok
Company: Eurofins

Re: Send Emails issue

Postby CJBok » 10 May 2017, 19:52

Have you tried the SMTP setting of gmail?

Gmail SMTP server address: smtp.gmail.com
Gmail SMTP username: Your Gmail address (e.g. example@gmail.com)
Gmail SMTP password: Your Gmail password
Gmail SMTP port (TLS): 587
Gmail SMTP port (SSL): 465
Gmail SMTP TLS/SSL required: yes


Return to “OTRS Developers”

Who is online

Users browsing this forum: No registered users and 4 guests