How can I set a default type in the New Phone ticket page?

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cris12345
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How can I set a default type in the New Phone ticket page?

Post by cris12345 »

Hi,

I didn't find an option in the sysconfig to set the type default in New Phone ticket

Does anyone know how can I set a default type in the New Phone ticket page?

Thanks for your help!
jojo
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Re: How can I set a default type in the New Phone ticket page?

Post by jojo »

there is no such option
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cris12345
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Re: How can I set a default type in the New Phone ticket page?

Post by cris12345 »

Even changing any file?
RStraub
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Re: How can I set a default type in the New Phone ticket page?

Post by RStraub »

With changes on files, everything is possible :>
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
cris12345
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Re: How can I set a default type in the New Phone ticket page?

Post by cris12345 »

haha thanks!! I will try with AgentTicketPhone.pm
RStraub
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Re: How can I set a default type in the New Phone ticket page?

Post by RStraub »

You will probably need a value here:
https://github.com/OTRS/otrs/blob/rel-5 ... e.pm#L2448
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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