Is there a way that "customer user" field will not be mandatory? Creating phone tickets

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cris12345
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Is there a way that "customer user" field will not be mandatory? Creating phone tickets

Post by cris12345 »

Hello,

Is there a way that "customer user" field will not be mandatory? Creating phone tickets

or that "customer user" field accept simple text in "new phone ticket" page?

Because right now is only accepting emails.

Thanks for your help!
wurzel
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Re: Is there a way that "customer user" field will not be mandatory? Creating phone tickets

Post by wurzel »

Hi,

you can disable MX Checker and checking the syntax of correct e-mail address in sysconfig. Core Ticket somewhere.


Then you can type anything in the From Field.

regards,
Florian
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cris12345
Znuny advanced
Posts: 105
Joined: 24 Feb 2017, 16:45
Znuny Version: 5.0.16.01
Real Name: Cristina Corrales
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Re: Is there a way that "customer user" field will not be mandatory? Creating phone tickets

Post by cris12345 »

Hi,

For MX Checker do you mean a field called CheckMXRecord? I attached a photo of it. I changed it to No.
I'm not able to unchecked it but I set in no, however it doesn't worked.
Is still mandatory.

I have installed KIXCore and KIX4OTRS, I don't know if that is the reason why is disable to unchecked it. or is not the field you're talking about.
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