invoice tickets and ci

English! place to talk about development, programming and coding
Post Reply
gtsak
Znuny newbie
Posts: 19
Joined: 19 Apr 2017, 12:54
Znuny Version: 5.0.12

invoice tickets and ci

Post by gtsak »

Hello,

is there a way to generate invoice tickets using ci (hardware to be precise)? i want to generate invoice tickets, (for example, if an equipment item breaks down and is in need of repairs) with all the information needed for a courier company to pick it up.

Thank you for your time!
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: invoice tickets and ci

Post by reneeb »

Not by default, you can write your own event module or use some existing addons like https://feature-addons.de/otrs/ITSM%20C ... ifications
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
gtsak
Znuny newbie
Posts: 19
Joined: 19 Apr 2017, 12:54
Znuny Version: 5.0.12

Re: invoice tickets and ci

Post by gtsak »

is there an English version of the site, cause my German is not that good... Can you be more specific on the addons i can use?
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: invoice tickets and ci

Post by reneeb »

I don't know all existing addons ;-)

That addon that I mentioned, implements a notification system for config items that is similar to the ticket notifications in stock OTRS. You can define rules when a notification should be sent and you can define a Queue as the recipient. That way you can create tickets.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Post Reply