Is it a way to re-open a ticket?
I mean if a ticket is already closed but the client send an email OTRS doesn't alert me right now, so I want to be notify.
Re-open tickets?
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RStraub
- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Re-open tickets?
If your queue settings allows so, a follow-up to a closed ticket will reopen it.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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cris12345
- Znuny advanced
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- Joined: 24 Feb 2017, 16:45
- Znuny Version: 5.0.16.01
- Real Name: Cristina Corrales
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Re: Re-open tickets?
That's right, thanks!