Search information in text (email body) or subject

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cris12345
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Joined: 24 Feb 2017, 16:45
Znuny Version: 5.0.16.01
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Search information in text (email body) or subject

Post by cris12345 »

Hello,

It is possible to search specific words in the text or subject?
And do some action later.

Thanks
RStraub
Znuny guru
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Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Search information in text (email body) or subject

Post by RStraub »

What do you mean? To find a ticket? That would be a fulltext scan which should be available to you, if you click on search.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
cris12345
Znuny advanced
Posts: 105
Joined: 24 Feb 2017, 16:45
Znuny Version: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Re: Search information in text (email body) or subject

Post by cris12345 »

No, I mean how can I detect a word when a ticket is created or get an email.
Like outlook rules
For example check if the subject has the word: "urgent"
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Search information in text (email body) or subject

Post by RStraub »

That would be a postmaster filter.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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