Change order to customer new ticket fields is possible?

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cris12345
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Change order to customer new ticket fields is possible?

Post by cris12345 »

Hello,

Is it possible to add a dynamic field between to and service fields in the new ticket windows? In Customer side

I'm trying changing this file:
/opt/otrs/Kernel/Output/HTML/Templates/Standard/CustomerTicketMessage.tt

adding this code as the file specified: but nothing changed
Processes is the name of the dynamic field

[% RenderBlockStart("DynamicField_Processes") %]
<div class="Row Row_DynamicField_[% Data.Name | html %]">
[% Data.Label %]
<div class="Field">
[% Data.Field %]
</div>
<div class="Clear"></div>
</div>
[% RenderBlockEnd("DynamicField_Processes") %]
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