Hey there,
I'm trying to update a OTRS 4.0.22 Installation with ITSM installed to the latest Version.
After some trail and error runs I was able to update either OTRS and ITSM to the latest versions (both 5.0.17).
Everything is working quite well - except one thing: if I open one Configuration Item in the CMDB the menu-bar isn't working anymore. The CSS mouseover effects are still working, but no click is working. Even a reload doesn't help.
After reopening http://.../otrs/index.pl everything is working fine. This occurs on different client machines. Browser cache or OTRS cache clearing won't do the trick neither.
Anybody got the same problem and/or does have a sollution?
Thanks in advance
BR
Admin Menu not working when details in CMDB are shown
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- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Admin Menu not working when details in CMDB are shown
Hey there,
I think I had the same problem - but always, not only when in the CMDB. For me, the update put the Admin-Link into a dropdown, instead of a direct link. As the dropdown was empty however, nothing happened when clicking on it.
Try reseting (if possible) the module registration in the SysConfig under:
Framework → Frontend::Admin::ModuleRegistration
I think I had the same problem - but always, not only when in the CMDB. For me, the update put the Admin-Link into a dropdown, instead of a direct link. As the dropdown was empty however, nothing happened when clicking on it.
Try reseting (if possible) the module registration in the SysConfig under:
Framework → Frontend::Admin::ModuleRegistration
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
Re: Admin Menu not working when details in CMDB are shown
Hey,
thanks for your post, unfortunately I am not exactly shure how to reset.
In the meantime I went further:
After disabling the CSS and JS cache to make shure the old caches have no error, I discovered what might be the cause of the problem.
The build-in webadmin-tools of Firefox show the following error in the console:
thanks for your post, unfortunately I am not exactly shure how to reset.
In the meantime I went further:
After disabling the CSS and JS cache to make shure the old caches have no error, I discovered what might be the cause of the problem.
The build-in webadmin-tools of Firefox show the following error in the console:
Code: Select all
TypeError: ErrorObject.GetType is not a function[Weitere Informationen] Core.Exception.js:124:25
TargetNS.HandleFinalError https://192.168.247.102/otrs-web/js/Core.Exception.js:124:25
TargetNS.Ready/< https://192.168.247.102/otrs-web/js/Core.App.js:190:21
n.Callbacks/j https://192.168.247.102/otrs-web/js/thirdparty/jquery-2.1.4/jquery.js:2:26920
n.Callbacks/k.fireWith https://192.168.247.102/otrs-web/js/thirdparty/jquery-2.1.4/jquery.js:2:27738
.ready https://192.168.247.102/otrs-web/js/thirdparty/jquery-2.1.4/jquery.js:2:29530
I https://192.168.247.102/otrs-web/js/thirdparty/jquery-2.1.4/jquery.js:2:29721
Re: Admin Menu not working when details in CMDB are shown
Hey,
I got it.
After temporarily commenting out the following line 124 in /opt/otrs/var/httpd/htdocs/js/Core.Exception.js
I was able to see what was the real error:
For this error there is a resolved issue here on the board:
viewtopic.php?t=33930
Fixing this it worked. But I am not sure why the first error initially occured.
I got it.
After temporarily commenting out the following line 124 in /opt/otrs/var/httpd/htdocs/js/Core.Exception.js
Code: Select all
ErrorType = ErrorObject.GetType();
Code: Select all
ITSM.Agent.ConfirmDialog is undefined
viewtopic.php?t=33930
Fixing this it worked. But I am not sure why the first error initially occured.