Internal Server Error after saving a ticket from customer.pl

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baselit
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Internal Server Error after saving a ticket from customer.pl

Post by baselit »

Dears,

I am getting an Internal Server Error after saving a ticket from customer.pl


Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at [no address given] to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Apache/2.4.7 (Ubuntu) Server at sssitsupport.com Port 80
wurzel
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Re: Internal Server Error after saving a ticket from customer.pl

Post by wurzel »

Hi,
More information about this error may be available in the server error log.
so have a look there.

regards
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
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baselit
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Re: Internal Server Error after saving a ticket from customer.pl

Post by baselit »

Dear wurzel,

I have checked, but nothing meaningful.

The system was working well, but sudennly i have got this error.

Please help...
wurzel
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Re: Internal Server Error after saving a ticket from customer.pl

Post by wurzel »

Hi,

what logs did you check? Maybe you missed something? An Internal Server Error should be in the logs.

regards,
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
baselit
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Re: Internal Server Error after saving a ticket from customer.pl

Post by baselit »

Thanks for your reply.


Actually I am Microsoft developer, so I am weak in this area.

Where can I find the logs exactly, that I can find this error.
I have checked the log file in the ubuntu for OTRS
baselit
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Re: Internal Server Error after saving a ticket from customer.pl

Post by baselit »

I have also checked "System Log" in the admin page for OTRS, but nothing written about this error
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Re: Internal Server Error after saving a ticket from customer.pl

Post by reneeb »

Please check /var/log/apache2/error.log
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baselit
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Re: Internal Server Error after saving a ticket from customer.pl

Post by baselit »

Dear

I have check this, but nothing meanigfull there
baselit
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Re: Internal Server Error after saving a ticket from customer.pl

Post by baselit »

Dear.

Attached the error log when save a ticket, can u please help me....
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baselit
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Re: Internal Server Error after saving a ticket from customer.pl

Post by baselit »

Hello please...
any help?
wurzel
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Re: Internal Server Error after saving a ticket from customer.pl

Post by wurzel »

Hi,


what version are you using?
Did you change code?

Maybe you should consult professional support.


Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
baselit
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Re: Internal Server Error after saving a ticket from customer.pl

Post by baselit »

version 3.2.5

No I didn't change anything
baselit
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Re: Internal Server Error after saving a ticket from customer.pl

Post by baselit »

How can i consult the professional support?
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Re: Internal Server Error after saving a ticket from customer.pl

Post by jojo »

baselit wrote:How can i consult the professional support?
Contact sales@otrs.com to buy professional support
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
wurzel
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Re: Internal Server Error after saving a ticket from customer.pl

Post by wurzel »

Hi,

the error does not familiar for me. Sorry


Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
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