Uninstall or upgrade from 5.0.7-01 to 5.0.16 OTRS

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cris12345
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Uninstall or upgrade from 5.0.7-01 to 5.0.16 OTRS

Post by cris12345 »

Hi,
I installed a otrs-5.0.7-01.noarch.rpm version but when I tried to install KIX4OTRS I received errors due to framework and version don't match.

How can I uninstall otrs in order to install the lasted version?

I'm using centos so I´m connecting the server by putty
Thanks
jojo
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Re: Uninstall or upgrade from 5.0.7-01 to 5.0.16 OTRS

Post by jojo »

just update to the latest rpm (rpm -Uvh package should do the trick)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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cris12345
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Znuny Version: 5.0.16.01
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Re: Uninstall or upgrade from 5.0.7-01 to 5.0.16 OTRS

Post by cris12345 »

Not working..

I received this error:

Preparing... ################################# [100%]
Check OTRS user ... otrs exists.
usermod: user otrs is currently used by process 1043
error: %pre(otrs-5.0.14-02.noarch) scriptlet failed, exit status 8
error: otrs-5.0.14-02.noarch: install failed
error: otrs-5.0.7-01.noarch: erase skipped
jojo
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Re: Uninstall or upgrade from 5.0.7-01 to 5.0.16 OTRS

Post by jojo »

please ask for Linux Admin for support, kind of error is stated in the error message
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
cris12345
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Posts: 105
Joined: 24 Feb 2017, 16:45
Znuny Version: 5.0.16.01
Real Name: Cristina Corrales
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Re: Uninstall or upgrade from 5.0.7-01 to 5.0.16 OTRS

Post by cris12345 »

do you know what are the steps to uninstall otrs?
jojo
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Re: Uninstall or upgrade from 5.0.7-01 to 5.0.16 OTRS

Post by jojo »

there is no need to uninstall it first (as this will delete all data).


Please ask your admin for help, your knowledge is not sufficient to operate a linux server
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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