MySQL Has gone away

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tritel
Znuny newbie
Posts: 1
Joined: 16 Feb 2017, 10:19
Znuny Version: OTRS 4.0
Real Name: Troyd
Company: Tritel

MySQL Has gone away

Post by tritel »

Good Day,

I badly need your help guys.
I have created a ticket creation API, the problem is it is returning an error which is mysql has gone away.

Thanks in advance.
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: MySQL Has gone away

Post by RStraub »

Try looking at the mysql - error log while trying to use your API. This should give you a hint what's the problem.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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