Ho I can add key to existing config option?

[kmx]

Hi!
Can I add key from another file without rewriting of existing structure in Ticket.xml?

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    <ConfigItem Name="StandardTemplate::Types" Required="0" Valid="1">
        <Description Translatable="1">Defines the list of types for templates.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Answer">Answer</Item>
                <Item Key="Create">Create</Item>
                <Item Key="Forward">Forward</Item>
                <Item Key="Email">Email</Item>
                <Item Key="PhoneCall">Phone call</Item>
                <Item Key="Note">Note</Item>
            </Hash>
        </Setting>
    </ConfigItem>

I want to keep all options of my module in same config file.
OTRS verson 4.x.x

[RStraub]

So you want to have different default values?

You can do that with a custom file. Not how the first lines of the Ticket.xml are:

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<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="1.0" init="Application">

If you use a custom file with:

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 [...] init="Config"> [...]

It will overwrite the setting in Ticket.xml.

[kmx]

So you want to have different default values?

No. I want just add value to the list of defaults without overwriting them. I want to keep new value in config of my module, not in the Ticket.xml.
Is it possible?

Thanks for your reply!

[RStraub]

Well, sure. Just go to the SysConfig and add another value.

[jooperik]

Hi, kmx was asking, if it's possible to add key via xml config file, not via sysconfig. That's exactly what I want and what I'm looking for. I want to add key via config file that is installed with package. I don't want to think everytime I install this package, that I need to add new key via sysconfig. I want the package to add it for me. Is that possible?

[zzz]

Hello Michal,

You can do it like Rolf mentioned it.
Simply copy the original 'ConfigItem' tag into your own .xml file and make your changes to it, like so (OTRS 5):

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<?xml version="1.0" encoding="utf-8" ?>
<otrs_config version="1.0" init="Changes">
    <ConfigItem Name="AgentLoginLogo" Required="0" Valid="1">
        <Description Translatable="1">The logo shown on top of the login box of the agent interface. The URL to the image must be relative URL to the skin image directory.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
		<Item Key="URL">https://yourwebsite.com/yourlogo.png</Item>
                <Item Key="StyleHeight">50px</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem ...>
    	...
    </ConfigItem>
</otrs_config>

Tutorial on how to create your own package: https://doc.otrs.com/doc/manual/develop ... lding.html

Best regards
Emin