Dynamic Field Values from DB

[stoicamarcus23]

Hello,

I have the following scenario, when selecting the customer of the ticket some dynamic fields should be populated depending on that selection.

I have to get the values from another db not the otrs one.

Could you give me some advice on this ?

Thank you,
Marcus

[RStraub]

There's an addon from cape-it for Version 5 to do that. It is however currently somewhat broken. Here's a link to the addon:
https://www.cape-it.de/de/download-otrs ... odule.html
See "DynamicFieldITSMConfigItem".

Here's the thread about the current issues:
https://forum.kixdesk.com/otrs/index.php?topic=224.0

[wurzel]

Hi,

OTRS Business Solution provides this external database query without issues


regards
Florian