Hello,
I have the following scenario, when selecting the customer of the ticket some dynamic fields should be populated depending on that selection.
I have to get the values from another db not the otrs one.
Could you give me some advice on this ?
Thank you,
Marcus
Dynamic Field Values from DB
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- Znuny newbie
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- Znuny Version: OTRS 5
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- Znuny guru
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- Znuny Version: 6.0.14
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Re: Dynamic Field Values from DB
There's an addon from cape-it for Version 5 to do that. It is however currently somewhat broken. Here's a link to the addon:
https://www.cape-it.de/de/download-otrs ... odule.html
See "DynamicFieldITSMConfigItem".
Here's the thread about the current issues:
https://forum.kixdesk.com/otrs/index.php?topic=224.0
https://www.cape-it.de/de/download-otrs ... odule.html
See "DynamicFieldITSMConfigItem".
Here's the thread about the current issues:
https://forum.kixdesk.com/otrs/index.php?topic=224.0
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
Re: Dynamic Field Values from DB
Hi,
OTRS Business Solution provides this external database query without issues
regards
Florian
OTRS Business Solution provides this external database query without issues
regards
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.