How to Get Config Items from Remote system.

FHoque · Post by **FHoque** » 16 Jan 2017, 16:56

Hello All,

How to Get Config Items from Remote system and merge with OTRS CMDB Config Items.

I am trying to get ConfigItem from the remote system but it does not work.

In OTRS Generic Interface side, I have created a new web service for Config Item and then added an operation like ConfigItemGet. Then Configured the endpoint ( Endpoint: http://134.245.216.250:8080/SoapWebAppl ... /myService) for HTTP::SOAP as OTRS Request.

Finally, I have added invoker controller named Test::OTRSCommandConnector with invoker name hello. Here, hello is one of the method or operation names in the remote system.

Please help me, how can I get Config Item from the remote system.

Thanks in Advance