Ticket is getting updated despite an error

Niroc · Post by **Niroc** » 04 May 2016, 13:03

Hi,

I've got an ubuntu virtual machine, which runs otrs on.
My aim is it get familiar with the web-services and I found the Webinar video https://www.youtube.com/watch?v=EfIx_VQ1k8M.
So I installed the webservices which I've got from the github page and downloaded the SOAPRequest.pl and changed the attributes correspondingly. But the only response I get is : Server Ticket could not be created, please contact the system administrator
Does anybody can help me out here? I dont know what I'm doing wrong.

Here are also my XML Data:

Code: Select all

<UserLogin>lustig</UserLogin>
<Password>pes13</Password>
<Ticket>
    <Title>some title</Title>
    <CustomerUser>ricked</CustomerUser>
    <Queue>RAW</Queue>
    <State>open</State>
    <Priority>3 normal</Priority>
</Ticket>
<Article>
    <Subject>some subject</Subject>
    <Body>some body</Body>
    <ContentType>text/plain; charset=utf8</ContentType>
</Article>

RStraub · Post by **RStraub** » 04 May 2016, 13:54

Try to tail the apache and otrs log while using your script and post the results here.

Niroc · Post by **Niroc** » 04 May 2016, 14:50

Now, I didn't find any files which seems to be relevant in the otrs-logs. There is only one TicketCounter.Log with one entry: 1;2016-05-04;

It's also doesn't change, when I'm trying to execute the script.
Talking about the apache-logs, I add a screenshot from the virtual machine from the error.log. It's the last entry and it comes right after executing the script.

If there is still something I can do to give more information, pls tell me.

edit: there is also a screenshot from the access.log
edit2: GetTicket-function is working.
edit3: TicketUpdate seems also to work. It updates the Ticket-Title for example but I'm getting still the error output on the console. Very confusing.

Znuny and ((OTRS)) Community Edition

Ticket is getting updated despite an error

Ticket is getting updated despite an error

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