Table Borders Dissapearing

[JojoModjo]

Hi Guys,

We are using OTRS 3.1.1 on our company, trust me i would want to upgrade to the latest but company politics are a pain in the keister .
Now something strange seems to happen when one attempts to copy paste a table eg from outlook to OTRS rich text CKEditor, the table borders are removed.
If i want to send a table from OTRS to a customer one has to manually change the table border value on the HTML source code to 1.
My question is, is there a way i can set the table border to have a value of 1 by default on the source code.
You assistance will be highly helpful.

[akam]

did you solve it?

[vilgefortz]

Hello,

Try to do it:

1) Edit /opt/otrs/var/httpd/htdocs/js/thirdparty/ckeditor-x.x.x/config.js

CKEDITOR.editorConfig = function( config ) {
config.pasteFromWordRemoveFontStyles = false;
config.pasteFromWordRemoveStyles = false;
};

2) Set OTRS system configuration parametr:

Framework -> Core::Web -> Frontend::RichText::EnhancedMode -> "Yes"

I hope that helped