I would like to create a new module in order to create a new ticket.
I want to create this module because I have to type`s of customer ticket that will have different dynamic fields in their structure.
First approach was to create a dynamic field with the options:"First Ticket Type","Second Ticket Type" but as far as I know you cannot completely hide dynamic fields.
So I have made a new module with these files:
Kernel/Config/Files/TicketMask.xml
Kernel/Modules/CustomerTicketMask.pm
Kernel/Output/HTML/Templates/Standard/CustomerTicketMask.tt
The code in the CustomerTicketMask.pm is the same like in the default ticket mask meaning the file CustomerTicketMessage.
After building the package and installing it , when I try to acces the ticket mask I have this error :
Code: Select all
Error Message: Check SysConfig setting for CustomerTicketMask::QueueDefault.
What I am doing wrong ??
Thank you very much ,
Stoica Marcus