New Ticket Mask for Customers

[stoicamarcus23]

Hello,
I would like to create a new ticket mask for Customer interface,meaning that I would like two "Create a new ticket " tabs just like in the Agent interface ,where you have "New Phone Ticket" and "New Email Ticket ".
Has anyone done this before ?
I have checked which file is used when a new ticket is created from the Customer interface and I have done so:
1)Copyed the CustomerTicketMessage.pm to CustomerTicketMessage2.pm
2)Modified the file

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package Kernel::Modules::CustomerTicketMessage2;

3)Error Message: Module Kernel::Modules::CustomerTicketMessage2 not registered in Kernel/Config.p[..]
Do you have any ideas how can I do this task ?
Thank you very much ,
Stoica Marcus

[reneeb]

You have to create a sysconfig option to register it... Something like https://github.com/OTRS/otrs/blob/maste ... .xml#L9556

[stoicamarcus23]

Do you know about this error Can't call method "FatalError" on an undefined value at /opt/app/ABC//Kernel/Modules/AgentHelloWorld.pm line 27.?

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 for (qw(ParamObject DBObject TicketObject LayoutObject LogObject QueueObject ConfigObject EncodeObject MainObject)) {
        if ( !$Self->{$_} ) {
            $Self->{LayoutObject}->FatalError( Message => "Got no $_!" );
        }
    }

Thank you very much ,
Stoica Marcus

[reneeb]

Objecthandling has changed in OTRS5... There is a ObjectManager and you get the objects with

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$Kernel::OM->Get('...')

. See any Kernel/Modules/*.pm