Ticket time accounted into ITSM Time Accounting integration [Rquest]

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Paco
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Ticket time accounted into ITSM Time Accounting integration [Rquest]

Post by Paco »

Ticket and ITSM Time Accounting are indipendent modules of OTRS, but it would be very useful to record the time for closing a ticket into ITSM Time Accounting by selecting a project. There are many request about that and some consultants already made an integration, but I think this should be an OTRS standard feature.

Regards.
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