The most important facts about our OTRS fork:
- - The new service management system is called KIX.
- KIX4OTRS is Open Source Software and KIX will continue it.
- We plan to establish a community incl. building up a forum and partner network.
- We will offer a migration strategy. Users of (KIX4)OTRS won't notice huge changes in the first step so that the migration will be kept as simple as possible.
- If you stay with OTRS standard, we won't leave you alone with it. We help furthermore within OTRS issues.
- We keep promises we made: published releases of KIX4OTRS will be maintained as usual. KIX4OTRS 8 for OTRS 5 will be published in January 2016 and will be maintained until Dec 2018. KIX4OTRS 7.1 will be maintained until Dec 2017.