Web Services and Customer Information

[pebeITS]

Hello,

currently I'm using the webservices via php to get ticket information for our dashboard.
when using the "TicketGet"-Call, I get all information about the ticket, such as customerid.
Works all fine, but I also need the customers name / company name and not only the customerid.

Is it possible to get the customer information (which is in an external backend) via web services? could not find anything about that...

regards

Philipp

[StCyr]

Hi Philipp,

Maybe in latest OTRS versions: I've read something about that in recent release notes.

Otherwise you can still develop a new soap method; It's not that difficult

Cheers,

Cyrille

[martinv2]

Hi!

you can find my feeble attempt at this under http://vms.pdv-systeme.de/users/martinv ... ervice.opm
The WSDL file is http://vms.pdv-systeme.de/users/martinv ... tions.wsdl
Disclaimer: I'm not an expert, neither for SOAP nor for OTRS. These are just some perl modules written for learning and fun.

HTH,
Martin

[oilbriton]

Web services (sometimes called 'application services') are programs ... Web services range from such major services as storage management and customer relationship ... You also agree that your personal information may be transferred and