API TicketSearch - Between two dates.

[benjamin1234]

I want to display ticket newer than a date AND older than another date.

Here is how I try to do it :

Code: Select all

	 @TicketIDs = $RPC->Dispatch( $SOAP_User, $SOAP_Pass, 'TicketObject', 'TicketSearch',
			Limit  => 1000,
			Result => 'ARRAY',
		   UserID => 1,

			# custom period is given via args
			ArticleCreateTimeNewerDate => $customperiod[0],
			ArticleCreateTimeOlderDate => $customperiod[1],

		   );

I'm displaying the ticket thanks to the following code :

Code: Select all

for my $TicketID (@TicketIDs) {
        
        my %Ticket = $RPC->Dispatch( $SOAP_User, $SOAP_Pass, 'TicketObject', 'TicketGet', TicketID => $TicketID);
        print "Date: $Ticket{Created} == ";
        print "Title:  $Ticket{Title} == ";
        print "Customer:  $Ticket{CustomerID} == ";
        print "Owner:  $Ticket{Owner} == ";
        print "Sender:  $Ticket{CustomerUserID} == ";
        print "Status:  $Ticket{State} == ";
        print "Priority:  $Ticket{Priority}\n";
        

}

The problem that I meet is that the specified dates are not respected. Indeed if I specify for example : Older date : '2015-09-15 00:00:01' newer date : '2015-09-16 8:00:01'
I see a ticket that was created the 2015-09-02 ..

Can someone please help me ? Thank you !

Best regards,
Benjamin

[RStraub]

You are searching for ARTICLE create time, not TICKET create time

[benjamin1234]

Hi RStraub,

You're right I used the wrong paramater. It was obvious .., maybe I need another coffee.
Btw, thanks for your help.

Benjamin