hello world
my name is Paul and I'm "Joking" from few days with OTRS.
I created a management process. I need to show different the activities depending on the type of ticket (incident, RFC, service request, etc).
in "edit Transition", how can I "read" this value?
thanks a lot,
Process Management and Ticket Type
Process Management and Ticket Type
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reneeb
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Re: Process Management and Ticket Type
It's only "Type" not "OTRS_TICKET_Type"... The OTRS_TICKET_ part is only necessary in "placeholders" in notiifications etc.
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Re: Process Management and Ticket Type
thanks a lot,
I always forget the case sensitive
you can close this post.
tnk
I always forget the case sensitive
you can close this post.
tnk