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OTRS Priority Formula
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IT4Fun
Znuny newbie
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Joined:
13 Feb 2015, 13:21
Znuny Version:
4.0.1
Real Name:
César Santos
Company:
Gonksys
OTRS Priority Formula
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Post
by
IT4Fun
»
13 May 2015, 13:08
Hi,
I was wondering if somebody knows where to find the file that defines the formula calculation for the priority of a ticket. My idea is to change that formula if a ticket is an Incident.
Thanks in advance,
César
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