Herre is a a list of all available ticket event. Ticket events are used in Event Based Notifications. Additionally, they can be used as triggers to do other things within OTRS. Look to Sysconfig for examples like: Ticket::EventModulePost### If you have written a module, or would like to, to do something after something else happens, you can use these examples to get you started.
Since there is no documentation of these, I have placed a list of all valid events here.
ArticleBounce
ArticleCreate
ArticleFreeTextUpdate
ArticleSend
TicketAccountTime
TicketCreate
TicketCustomerUpdate
TicketFreeTextUpdate1
TicketFreeTextUpdate10
TicketFreeTextUpdate11
TicketFreeTextUpdate12
TicketFreeTextUpdate13
TicketFreeTextUpdate14
TicketFreeTextUpdate15
TicketFreeTextUpdate16
TicketFreeTextUpdate2
TicketFreeTextUpdate3
TicketFreeTextUpdate4
TicketFreeTextUpdate5
TicketFreeTextUpdate6
TicketFreeTextUpdate7
TicketFreeTextUpdate8
TicketFreeTextUpdate9
TicketFreeTimeUpdate1
TicketFreeTimeUpdate2
TicketFreeTimeUpdate3
TicketFreeTimeUpdate4
TicketFreeTimeUpdate5
TicketFreeTimeUpdate6
TicketLockUpdate
TicketMerge
TicketOwnerUpdate
TicketPendingTimeUpdate
TicketPriorityUpdate
TicketQueueUpdate
TicketResponsibleUpdate
TicketSLAUpdate
TicketServiceUpdate
TicketStateUpdate
TicketSubscribe
TicketTitleUpdate
TicketTypeUpdate
TicketUnlockTimeoutUpdate
TicketUnsubscribe
OTRS Ticket Events
OTRS Ticket Events
Shawn Beasley
Contact me per XING
Contact me per LinkedIN
OTRS CVS on Ubuntu Stable.
signature by diginin74, on Flickr
Computers are like air conditioners, when you open windows they are useless.
P.S. (für Leser meiner Deutschtexte) Rechtschreibfehler bitte mit s/.*/$KORREKTUR/ ersetzen.
Contact me per XING
Contact me per LinkedIN
OTRS CVS on Ubuntu Stable.
signature by diginin74, on Flickr
Computers are like air conditioners, when you open windows they are useless.
P.S. (für Leser meiner Deutschtexte) Rechtschreibfehler bitte mit s/.*/$KORREKTUR/ ersetzen.