Hello,
Currently we're using 5.0 version of OTRS. What we want is to extend the "Fulltext Search" functionality to search / query on other table fields. At the moment it is only searching based on the Article Title & Body.
For example, we also want it to look for Ticket Numbers & queues based on user input. Is this possible? Where should we modify it?
Appreciate your responses.
Thanks guys
Fulltext Search extend to query other fields like Ticket Number, etc
-
- Znuny newbie
- Posts: 3
- Joined: 05 Dec 2017, 08:17
- Znuny Version: 5.0.15
-
- Znuny wizard
- Posts: 380
- Joined: 20 Sep 2010, 16:54
- Znuny Version: OTRS 6 CE
- Real Name: Alexey Yusov
- Company: Radiant System Group s.r.o
- Location: Prague
- Contact:
Re: Fulltext Search extend to query other fields like Ticket Number, etc
Hello,
1. Fulltext search first searches for the ticket number
2. You should modify ./otrs/Kernel/Modules/AgentTicketSearch.pm (from line 492 - my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');h)
1. Fulltext search first searches for the ticket number
2. You should modify ./otrs/Kernel/Modules/AgentTicketSearch.pm (from line 492 - my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');h)
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
-
- Znuny newbie
- Posts: 3
- Joined: 05 Dec 2017, 08:17
- Znuny Version: 5.0.15
Re: Fulltext Search extend to query other fields like Ticket Number, etc
Thank you so much Alexus!
will try to start from the file you mentioned
Thanks,
Cedric
will try to start from the file you mentioned
Thanks,
Cedric