Add invoker - error

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swapnil367
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Add invoker - error

Postby swapnil367 » 05 Oct 2017, 23:17

folks,

I am trying to use OTRS as requester, using SOAP.

I have enabled Test and TestSimple Modules as well.

Whenever I try to add invoker it results into error

Not an ARRAY reference at /opt/otrs//Kernel/Modules/AdminGenericInterfaceInvokerDefault.pm line 641

looks likes for resgistered events type its showing error, would really appreciate if somebody can point out where mistake is.

OTRS Version 5.0.23

jojo
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Re: Add invoker - error

Postby jojo » 06 Oct 2017, 07:05

Do you have an invoker module installed?
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swapnil367
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Posts: 4
Joined: 05 Oct 2017, 23:11
OTRS Version?: 5.0.23

Re: Add invoker - error

Postby swapnil367 » 07 Oct 2017, 14:02

jojo wrote:Do you have an invoker module installed?



I see invoker module in sysconfig, I could be wrong, can you let me know how to check it?

jojo
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Re: Add invoker - error

Postby jojo » 07 Oct 2017, 18:08

Check your package manager. Our of the box OTRS does not provide an invoker. It has to ne installed seperatly
"Production": OTRS Business Solution™ 6, STORM powered by OTRS
"Testing": OTRS git Master

Never change Defaults.pm! :: Blog
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swapnil367
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Posts: 4
Joined: 05 Oct 2017, 23:11
OTRS Version?: 5.0.23

Re: Add invoker - error

Postby swapnil367 » 10 Oct 2017, 20:56

jojo wrote:Check your package manager. Our of the box OTRS does not provide an invoker. It has to ne installed seperatly


I have following packages installed, don't see any invoker package installed, I tried searching under ftp://ftp.otrs.org/pub/otrs/packages/, I couldn't find it, can you point me where to download it from?

CustomerUserImportExport
FAQ
GeneralCatalog
ImportExport
ITSM
ITSM-CIAttributeCollection
ITSMChangeManagement
ITSMConfigurationManagement
ITSMCore
ITSMIncidentProblemManagement
ITSMServiceLevelManagement
OTRSMasterSlave
Survey
SystemMonitoring
TimeAccounting

jojo
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Re: Add invoker - error

Postby jojo » 10 Oct 2017, 23:10

The invoker packages as part of the OTRS Business Solution™ Contract and can be requested via support team
"Production": OTRS Business Solution™ 6, STORM powered by OTRS
"Testing": OTRS git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

swapnil367
OTRS newbie
Posts: 4
Joined: 05 Oct 2017, 23:11
OTRS Version?: 5.0.23

Re: Add invoker - error

Postby swapnil367 » 11 Oct 2017, 00:02

Thanks Jojo,

So the only option remains for me to do it via generic agent and call my script on the events I want, am I right?

reneeb
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Re: Add invoker - error

Postby reneeb » 11 Oct 2017, 10:43

You can develop your own invoker modules.
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de


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