OTRS has survey?

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cris12345
OTRS expert
Posts: 88
Joined: 24 Feb 2017, 16:45
OTRS Version?: 5.0.16.01
Real Name: Cristina Corrales
Company: -

OTRS has survey?

Postby cris12345 » 14 Jul 2017, 17:58

Hello,

I'm wondering if OTRS has a survey for the closed tickets

I was thinking to add the survey link to the close notification but I need to match the survey to the ticket number :(

any ideas?

Thanks

jojo
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Posts: 13917
Joined: 26 Jan 2007, 14:50
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Re: OTRS has survey?

Postby jojo » 14 Jul 2017, 19:27

just install survey module vie package manager
"Production": OTRS5, OTRS::ITSM5, SIRIOS 2.3
"Testing": OTRS git Master
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cris12345
OTRS expert
Posts: 88
Joined: 24 Feb 2017, 16:45
OTRS Version?: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Re: OTRS has survey?

Postby cris12345 » 19 Jul 2017, 23:50

I don't have an online repository.
Is there a place I can download it? So I can upload it in package manager like KIX4OTRS for example.

Thanks!

zzz
OTRS expert
Posts: 92
Joined: 15 Dec 2016, 15:13
OTRS Version?: 3.x - 6.0.x
Company: maxence business consulting gmbh

Re: OTRS has survey?

Postby zzz » 20 Jul 2017, 08:15

Hey,

just select "OTRS Free Features" and press "Update repository information" in your package manager.

Or download it from the OTRS page.


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