Hello,
I am using OTRS 5.0.12 and KIX4OTRS 8.0.7 . i want to create a new button for the Customer Interface (i know what changes i need to make) but i don't know in which directory i need to go to(/Kernel or KIX4OTRS/Kernel). i know KIX4OTRS is overwriting some files (but not all), so i am in a deadlock. How does KIX4OTRS work?