OTRS 3.0.6
Debian 6.0
Apache 2.2
Is there a way to have the IP address of the computer posting the ticket parsed and inserted into the ticket body or the portion of the interface which views the ticket? I know the IP addresses are all showing up in /var/log/apache2/access.log but I'm not sure where to take it from there. Most if not all users posting tickets in our system will be within our local network logged in with their AD accounts.
Assuming the above is possible, I'd also like to take it a step further. We have a network inventory web server separate from the OTRS web server and we would like a link to be inserted into each OTRS ticket or in the agent ticket view interface in a manner similar to this: "http://inventoryserver/default.aspx?ite ... 92.168.0.1"
so when viewing each ticket, there would also be a basic url or even just the plaintext link inserted somewhere like this:
Code: Select all
<A HREF="http://inventoryserver/default.aspx?item=quicksearch&q=[IP ADDRESS OF CUSTOMER]">Link to customer's computer info</A>
Thanks in advance for your help