SMTP authentication failed: 5355.7.8 Error: authentication f

[bigal]

hello,
i git the following error while senudng with smtp, but the data is 100% correct !

Code: Select all

Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Tue Feb  8 20:36:26 2011

Message: SMTP authentication failed: 5355.7.8 Error: authentication failed: cmVhbG09IiIsbm9uY2U9InVBNWdOY2NsTHVsN0FPS1c3QXFXSEE9PSIscW9wPSJhdXRoIixjaGFyc2V0PSJ1dGYtOCIsYWxnb3JpdGhtPSJtZDUtc2VzcyI=
! Enable Net::SMTP debug for more info!

Traceback (3493):
   Module: Kernel::System::Email::SMTP::Send (v1.29) Line: 117
   Module: Kernel::System::Email::Send (v1.70) Line: 682
   Module: Kernel::System::Ticket::Article::ArticleSend (v1.273) Line: 2035
   Module: Kernel::Modules::AgentTicketCompose::Run (v1.124) Line: 525
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58) Line: 838
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 45
   Module: (eval) (v1.89) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

[tea_723]

I have exactly same error. i can test smtp connection on port 25 via telnet, but both when i try to run initial setup it says :
"SMTP authentication failed: 5355.7.3 Authentication unsuccessful. ! Enable Net::SMTP debug for more info!"

when i skip mail configuration step during setup and then configure SMTP via ADMIN-> sysconfig I get exactly same error as in the post above.

My system is WIN2003 Server 32bit service pack 2

[jojo]

have a look ont he logs of your exchange server

[tea_723]

have a look ont he logs of your exchange server

That is what i get in logs:

2011-04-01 13:59:52 192.168.2.209 myOTRSserver.com SMTPSVC1 MY-EXCHANGE-SERVER 192.168.2.253 0 EHLO - +myOTRSserver.com 250 0 338 42 0 SMTP - - - -
2011-04-01 13:59:52 192.168.2.209 myOTRSserver.com SMTPSVC1 MY-EXCHANGE-SERVER 192.168.2.253 0 QUIT - myOTRSserver.com 240 31 84 4 0 SMTP - - - -

[jojo]

is the exchange server allowing PLAIN as authentification method?

[kksuen]

Hi I got the same problem, Can anyone help? I tested the same config with outlook cllient and it is succesful but with otrs it fails. receiving is ok but can't send.
regards
Chris