We've just upgraded to OTRS 2.4.9 after having used 2.3.4 for absolute ages. We can't get over how functional the HTML email integration is and have already designed awesome HTML autoresponses which pull inline graphics off our web server.
Problem: We interface with some domain registration authorities that use an email based system to process DNS registrations. It generally involves copy & pasting a form and sending it through as a plain text email.
Question: How do we selectively send plain text emails out of OTRS?
PS: I was hoping there may have been a way of creating a customer in the customer DB and setting them as only being able to receive plain text emails, but I don't see it...
How to selectively send plain text emails
Moderator: crythias
Re: How to selectively send plain text emails
I have this problem too with OTRS 2.4.15, especially as I have no idea how to quote messages properly when I need to split a quoted message. Did you find a solution?
Re: How to selectively send plain text emails
2.4. is more than outdated. (It is also unsecure and not patched since years) -> do a migration!
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: How to selectively send plain text emails
We upgraded to OTRS 5 but this problem only got worse: now I seem to be sending HTML emails all the time, except the HTML is produced randomly. For instance the links are generated arbitrarily (I insert an URL as text and only part of it becomes a link) and the quoted text is not sent out as I see it (there is no indentation when people receive it).
I would really need a way to force plain text, then everything would be easier because I would be sure of what I'm sending.
I would really need a way to force plain text, then everything would be easier because I would be sure of what I'm sending.