Ticket::WatcherGroup

[ptay]

Anyone know why I have multiple users / agents in users group that cannot see a ticket subscribed to by one user?

I've enabled Ticket::Watcher and Ticket::WatcherGroup for group "users" in sysconfig.

I see "Watched Tickets" icon on all users / agents OTRS web view.

An agent/user who is member of group "users" subscribes to a ticket. The same user now has one item in "Watched Tickets". The other users / agents in "users" group do not see the ticket in "Watched Items".

That way I understand the documentation all users in same group should be able to see same subscribed ticket.

[jojo]

No, it is just controlling the Group who is allowed to see the "Watch" functionality