jojo wrote:Please fill out your signature with OTRS Version.
It should work with the bulk action
bwise wrote:We don't understand what the answer below "fill out your signature" means.
bwise wrote:We are having the same issue. We just upgraded to 3.0.5. We click a few tickets we want to close simultaneously and then click bulk. A new window opens and lets us add notes and select new status however when we click submit the status of the tickets doesn't change. They remain open and locked to the user name. Any help will be greatly appreciated.
rbarten wrote:Direcly in the database? Log in to mysql and remove the tickets from the tickets table. Only one command will do it for you!