Keeping Record of Tickets

[RiaanVerwey]

Hi Guys,

Not sure if I'm just missing something simple here.

We need to have a record of who worked on which tickets and how long the ticket was worked on a by a user.
We also need to be able to view tickets opened/closed in the past.

Seeing as OTRS pulls the email from the Postmaster account without leaving a copy, is there an option for ticket archiving or something similar?
We are currently running OTRS 2.4.7 on a Windows Server 2003 box.

Our final implementation will be running on A Unix machine so we could use the Procmail feature.

Kind Regards

[crythias]

All tickets except those explicitly deleted are kept forever and are accessible via search and stats. Don't also forget to check out the Time Accounting module.

For email archiving, you can either use the BCC feature in the Admin Sysconfig or something like MailArchiva directly with your email MTA. (I'm not selling MailArchiva. It's simply a great product that you can use to have email archiving as cheap as free.)

[RiaanVerwey]

Thanks,

Will definatelly look into it.

Regards