Can't load ticket custom module Kernel::System::Ticket::Cust

[mrq]

Hello,

I was experimenting with some settigngs in sysconfig. I was trying to find a way to set the application so that the default ticket state was unlocked.

Now I can't access the application and the following message appears in the browser window.

Software error:

Can't load ticket custom module Kernel::System::Ticket::Custom! at /opt/otrs//Kernel/System/Ticket.pm line 198.

For help, please send mail to the webmaster ([no address given]), giving this error message and the time and date of the error.

How can I undo this situation and get back to a useable system?

Thanks in advance for any assistance.

mrq

[crythias]

you might check your Config.pm and your ZZZAuto.pm for references...

[mrq]

Thanks for your reply but I found out workaround.

I realized that Kernel::System::Ticket::Custom was likely a path and that the app was looking for a file named Custom.pm (or something like that). So I went to /opt/otrs/Kernel/System/Ticket and noticed a file named Custom.pm.example. I renamed the file to Custom.pm, reloaded, and things started working again.

Regardless I will check the files you suggested to see if there might have been some reference.

Thanks again

mrq