Hi otrs folks!
Is it possible to associate Ticket-types, Queues and Services? My intention is to present different Queues or Services for my customers depending on the Ticket-type chosen. Maybe would be interesting too there is an association between Queues and Services, in order that different Services would be presented depending on Queue chosen.
I think this is possible because after selecting some ticket-type or queue, some ajax-queries are made on the frontend. As I don't know where to configure this association, today the frontend present all the options available on these fields.
Associating Ticket-types, Queues and Services
Moderator: crythias
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- Znuny newbie
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- Real Name: Ronaldo Richieri
- Company: Complemento
- Location: Brasil
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Re: Associating Ticket-types, Queues and Services
Hi,
I just made a Package to allow this kind of association, but it's very unstable. Do you want to help me to debug it?:
http://www.richieri.com/en/otrs
I just made a Package to allow this kind of association, but it's very unstable. Do you want to help me to debug it?:
http://www.richieri.com/en/otrs
Ronaldo Richieri
Analista de Sistemas, desenvolvedor de módulos OTRS e CEO na empresa Complemento
http://www.complemento.net.br
http://www.richieri.com
Analista de Sistemas, desenvolvedor de módulos OTRS e CEO na empresa Complemento
http://www.complemento.net.br
http://www.richieri.com
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- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Associating Ticket-types, Queues and Services
Use ACLs to assign services to Types (or Queues). http://forums.otrs.org/viewtopic.php?f=60&t=11235
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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