Customer Poetal - Services
Moderator: crythias
-
- Znuny newbie
- Posts: 1
- Joined: 13 May 2010, 16:34
- Znuny Version: 2.4.7
Customer Poetal - Services
Hello, we are new to ORTS and have just recently installed it. We are now in the process of configuring it for our use and we are having any issue with services not showing in the drop down list when creating a new ticket in the client portal. We have created the services and assigned them to customer-groups but have been unable as yet to get them to display. Any pointers on what may be the issue would be greatly appreciated.
Re: Customer Poetal - Services
Hi,
please make sure you link services to customer users, or set default services, via Admin > Services.
--
Mike.
please make sure you link services to customer users, or set default services, via Admin > Services.
--
Mike.
huntingbears.nl - @michielbeijen on Twitter
Re: Customer Poetal - Services
the relation between costumers and services is on the section Customer Users <-> Services in the admin panel
* sorry by "reviving" an old thread - I did it for the only purpose of further documenting it
* sorry by "reviving" an old thread - I did it for the only purpose of further documenting it
Evaluation/pilot: OTRS 2.4.7 on Linux (CentOS 5.4) with MySQL database connected to an Active Directory for Agents and Customers.