Customer Poetal - Services

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pete_blackmer_fused
Znuny newbie
Posts: 1
Joined: 13 May 2010, 16:34
Znuny Version: 2.4.7

Customer Poetal - Services

Post by pete_blackmer_fused »

Hello, we are new to ORTS and have just recently installed it. We are now in the process of configuring it for our use and we are having any issue with services not showing in the drop down list when creating a new ticket in the client portal. We have created the services and assigned them to customer-groups but have been unable as yet to get them to display. Any pointers on what may be the issue would be greatly appreciated.
Mike_B
Moderator
Posts: 266
Joined: 12 Jan 2010, 18:16
Znuny Version: CVS HEAD

Re: Customer Poetal - Services

Post by Mike_B »

Hi,

please make sure you link services to customer users, or set default services, via Admin > Services.

--
Mike.
huntingbears.nl - @michielbeijen on Twitter
fbobraga
Znuny newbie
Posts: 77
Joined: 15 Jul 2010, 20:04
Znuny Version: 2.4.7
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Re: Customer Poetal - Services

Post by fbobraga »

the relation between costumers and services is on the section Customer Users <-> Services in the admin panel

* sorry by "reviving" an old thread - I did it for the only purpose of further documenting it :P
Evaluation/pilot: OTRS 2.4.7 on Linux (CentOS 5.4) with MySQL database connected to an Active Directory for Agents and Customers.
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