Customer Access / Permissions to the AgentCalendar

[TenzoMonkee]

So… after scrounging the archived list, etc throughout the net, I still can’t seem to get this answered.

Internally, we are only using the AgentCalendar for change requests (hardware, network, etc)… these are changes that will directly affect our customers. What I’d like to be able to do, is use the AgentCalendar in the Customer Inferface (Frontend). This way, customers can login and see if any change request are upcoming and plan accordingly.

I was able to add the “Calendar” Icon to the Customer NavBar (Using Admin::Sysconfig::Ticket > Frontend::Customer::ModuleRegistration). However, attempting to access this (as the “action” / link leads to http://domain/otrs/customer.pl?Action=AgentCalendar) throws an error:

Error: Module Kernel::Modules::AgentCalendar not registered in Kernel/Config.pm!

This is “expected” as I know the module isn’t registered for Customer use… but how would I go about doing such a thing? I still haven’t been able to find a “clear” way of registering this module for use for customers… seems like it would be fairly easy.

What other permission issues will I run into?

(the "short" question is... is it possible to have the Agent Calendar appear in customer frontend?).

Thanks in advance!

[jojo]

Short answer: No