How to enable bulk owner changes? (EDIT: running LTS 6.5.3)
We need to close a bunch of tickets that an agent (who is now gone) left open. In the ticket view we select them, then choose 'Bulk' and get told that they are owned by another agent and cannot be unlocked. How do we re-assign tickets like this other than opening each one and taking ownership?
Bulk ownership transfer
Moderator: crythias
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bjohnson
- Znuny newbie
- Posts: 5
- Joined: 19 Dec 2022, 23:36
- Znuny Version: 6.3
- Real Name: Bruce Johnson
- Company: University of Arizona College of Pharmacy
Bulk ownership transfer
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root
- Administrator
- Posts: 3968
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
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Re: Bulk ownership transfer
Hi,
Use the console command
for this.
- Roy
Use the console command
Code: Select all
bin/otrs.Console.pl Maint::Ticket::InvalidUserCleanup- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
bjohnson
- Znuny newbie
- Posts: 5
- Joined: 19 Dec 2022, 23:36
- Znuny Version: 6.3
- Real Name: Bruce Johnson
- Company: University of Arizona College of Pharmacy
Re: Bulk ownership transfer
Thank you.