Agents cannot create ticket from calendar appointment

[gob]

Hi

I have a specific calendar with permissions assigned to a group.
Agents are assign to a Role >> Group >> Calendar
The agents when adding an appointment to the calendar do not see the option to generate a ticket from the appointment.
I have other calendars / groups / agents who can create tickets from appointments but the only difference I can see is that they are not assigned roles and are assigned to groups directly.

Any thoughts on why they do not see the option?

[root]

Hi,

Let's start with letting us know what version you are using.

- Roy