SMTP failing

[ovr]

Hello all,

I am having an issue that when i attempt to send an e-mail via "E-mail Outbound" and I am getting the error "SMTP, connection try 1, unexpected error captured: To use SSL please install IO::Socket::SSL with version>=2.007 at /usr/local/share/perl5/Net/SMTP.pm line 268."

I have already confirmed the versions installed:
IO::Socket::SSL is up to date. (2.067)
Net::SMTP is up to date. (3.11)

I have also checked the configurations for the SMTP and they are all correct.

Are there any other modules or configuration that i should be aware ?


I am using OTRS v6.0.26 and trying to connect to the SMTP from Office365.

Thank you very much !

[zzz]

Hello,

Execute /otrs/otrs/bin/otrs.CheckModules.pl and you'll see all missing modules.

Best regards
Emin

[ovr]

Hey Emin,

Thank you for the reply.

I had actually also checked the Modules, and all of them seem present.

[root@servicedesk bin]# ./otrs.CheckModules.pl
o Apache::DBI......................ok (v1.12)
o Apache2::Reload..................ok (v0.13)
o Archive::Tar.....................ok (v1.92)
o Archive::Zip.....................ok (v1.30)
o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o Date::Format.....................ok (v2.24)
o DateTime.........................ok (v1.04)
o DateTime::TimeZone.............ok (v2.38)
o DBI..............................ok (v1.627)
o DBD::mysql.......................ok (v4.023)
o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................ok (v2.19.3)
o Digest::SHA......................ok (v5.85)
o Encode::HanExtra.................ok (v0.23)
o IO::Socket::SSL..................ok (v2.067) <------------- Here he is
o JSON::XS.........................ok (v3.01)
o List::Util::XS...................ok (v1.54)
o LWP::UserAgent...................ok (v6.26)
o Mail::IMAPClient.................ok (v3.37)
o IO::Socket::SSL................ok (v2.067)
o Authen::SASL...................ok (v2.15)
o Authen::NTLM...................ok (v1.09)
o ModPerl::Util....................ok (v2.000011)
o Net::DNS.........................ok (v0.72)
o Net::LDAP........................ok (v0.56)
o Net::SMTP........................ok (v3.11)
o Template.........................ok (v2.24)
o Template::Stash::XS..............ok (undef)
o Text::CSV_XS.....................ok (v1.00)
o Time::HiRes......................ok (v1.9725)
o XML::LibXML......................ok (v2.0018)
o XML::LibXSLT.....................ok (v1.80)
o XML::Parser......................ok (v2.41)
o YAML::XS.........................ok (v0.54)

Can it be something with the file /usr/local/share/perl5/Net/SMTP.pm ?

Best regards,
Rui Cruz

[ovr]

Hi all,

I have tried installing the specific version of the module IO::Socket::SSL , but the issue maintains the same.

Nobody has ideas ?

Thank you.