Remove Company Ticket in Customer portal

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VedranOP
Znuny newbie
Posts: 24
Joined: 25 Apr 2018, 10:40
Znuny Version: Otrs 6
Real Name: Vedran
Company: ACI d.d.

Remove Company Ticket in Customer portal

Post by VedranOP »

Hello!

Is there a possibility in SysConfig to remove Company Tickets from the Customer Tickets list?
Already tried the following but it is not valid anymore: http://jeffeske.com/blog/otrs-remove-co ... er-portal/
Thank you in advance.
Cheers.
fcasal
Znuny wizard
Posts: 336
Joined: 21 Apr 2014, 16:14
Znuny Version: 6.0.18

Re: Remove Company Ticket in Customer portal

Post by fcasal »

I think you can do it with this option:


Ticket::Frontend::CustomerDisableCompanyTicketAccess

Tell us it it worked fine.
VedranOP
Znuny newbie
Posts: 24
Joined: 25 Apr 2018, 10:40
Znuny Version: Otrs 6
Real Name: Vedran
Company: ACI d.d.

Re: Remove Company Ticket in Customer portal

Post by VedranOP »

Thank you for the suggestion, but I already tried that function.
Result: Company tickets stay but when you click on it you get access denied.
Which is better, but not what I am looking for. I hope it can be removed completely.
jojo
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Re: Remove Company Ticket in Customer portal

Post by jojo »

did you delete cahce after changing this value
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VedranOP
Znuny newbie
Posts: 24
Joined: 25 Apr 2018, 10:40
Znuny Version: Otrs 6
Real Name: Vedran
Company: ACI d.d.

Re: Remove Company Ticket in Customer portal

Post by VedranOP »

Of course. This option does not remove the company tickets option, it denies the entry after you click on it.
Please help :)
VedranOP
Znuny newbie
Posts: 24
Joined: 25 Apr 2018, 10:40
Znuny Version: Otrs 6
Real Name: Vedran
Company: ACI d.d.

Re: Remove Company Ticket in Customer portal

Post by VedranOP »

CustomerFrontend::Navigation###CustomerTicketOverview###002-Ticket

Answer: rbroda
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