For an unkown reason every tim i try to put the ticket in pending state, it stays in the previous state.
Wha am I doing wrong?
Can't put the ticket in pending state in otrs6
Moderator: crythias
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- Znuny newbie
- Posts: 31
- Joined: 03 Jan 2017, 20:16
- Znuny Version: 4 and 5
- Real Name: Dexter
- Company: Morgan
Re: Can't put the ticket in pending state in otrs6
hello,
have you tried to check the logs of otrs? can you screen cast a video?
do you have any plugins installed? or is it a vanile otrs?
thanks!
have you tried to check the logs of otrs? can you screen cast a video?
do you have any plugins installed? or is it a vanile otrs?
thanks!
Re: Can't put the ticket in pending state in otrs6
No plugins installed
The history shows these actions for that article
Changed pending time to "2018-05-19 14:23". (SetPendingTime)
Added note (Pending). (AddNote)
Reset of unlock time. (Misc)
But no Changed state fro
The history shows these actions for that article
Changed pending time to "2018-05-19 14:23". (SetPendingTime)
Added note (Pending). (AddNote)
Reset of unlock time. (Misc)
But no Changed state fro
-
- Znuny newbie
- Posts: 31
- Joined: 03 Jan 2017, 20:16
- Znuny Version: 4 and 5
- Real Name: Dexter
- Company: Morgan
Re: Can't put the ticket in pending state in otrs6
at this point i would recommend 2 things (i followed this recomendation from people who support this forum)
1) install otrs somewhere else - some stable version 5 or 6 and try to replicate
2) if this still a problem - i would screen cast it and try to contact otrs vendor or znuny support (for example) - most probably you have found some bug
(but i can not replicate it)
1) install otrs somewhere else - some stable version 5 or 6 and try to replicate
2) if this still a problem - i would screen cast it and try to contact otrs vendor or znuny support (for example) - most probably you have found some bug
(but i can not replicate it)
Re: Can't put the ticket in pending state in otrs6
Thank you it seems it is related to an ACL.
Funny since the ACL intent was to filer the availble next states after pending state.
All other very similar ACL's works as expected.
Funny since the ACL intent was to filer the availble next states after pending state.
All other very similar ACL's works as expected.