Remove timestamp from Ticket

[Barawan]

Hello community,

I am trying to get used to OTRS (6) and found an obstacle.
I would like to achieve that the time stamps are not visible in the ticket (see picture).

test.png

So far, I have tried to edit settings via the web interface without success.
Furthermore, I also tried to edit some config files through the console. However, this brought no change.
The files or settings I suspected were:

• DynamicField Options
  AgentZoomTicket
  AdditionalInformationSpacingLoader
  Core.WidgetMenu.css
  also config-Files which are located in the /Kernel/Output/HTML/Templates/Standard directory

But since editing the files has brought no change, I wanted to know if someone knows what file or setting I have to edit to achieve my desired goal.

Currently running OTRS 6.0.7 on a VM-Ware with Ubuntu 18.04 and MySQL.
Thanks in advance

Barawan

[jojo]

Timestamps are a core functionality of a ticket system and required for correct usage. There is no configuration to switch it off

[Barawan]

Hi jojo,
thats good to know, but is there no possibilty to hide the timestamp?
I would also prefer it more if they were still existing but not visible.

[reneeb]

Comment this line: https://github.com/OTRS/otrs/blob/maste ... om.tt#L360

[Barawan]

Hello reneeb,

just a hour ago I found it myself thank you for also sending me the Info
Also ones has to edit some other files which will hide the "Article Timestamp"
Later i will Post something more in detail

[Barawan]

In order to remove the timestamps from a ticket as in the following picture, these steps are necessary. First, in the Article-Overview:

• Edit the file in the path /opt/otrs/Kernel/Output/HTML/Templates/Standard/AgentTicketZoom.tt
  Comment he line <th class = "Created Sortable"> <a href="#"> [% Translate ("Created") | html%] </a> </ th>

This will no longer show the column in the table.
Next the timestamps in the Article-section:

• Edit the files in the path /opt/otrs/Kernel/Output/HTML/Templates/Standard/AgentTicketZoom/ArticleRender/*.tt
  The line:
  &ndash; <span title="[% Translate("Created") | html %]: [% Data.CreateTime | Localize("TimeShort") %]">[% Data.CreateTime | Localize("TimeShort") %]</span> [% Translate("via %s", Translatanslate(Data.CommunicationChannel)) | html %]
  will be modified as follows ===>
  &ndash; <span title="[% Translate("Created") | html %]"</span> [% Translate("via %s", Translate(Data.CommunicationChannel)) | html %]

Now all necessary timestamps are removed.