OTRS generating large no of Junk Ticket

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sumansinha
Znuny newbie
Posts: 2
Joined: 07 Jun 2017, 09:47
Znuny Version: 4.0.10
Real Name: Suman

OTRS generating large no of Junk Ticket

Post by sumansinha »

Hi Folks,
We are facing issue with our OTRS support system. From past couple of days it is opening ticket for each reply without any subject line.
I have attached the screenshot. Please let me know how to fix this.

VERSION = 5.0.11
BUILDDATE = Wed Jun 22 22:10:20 CEST 2016
You do not have the required permissions to view the files attached to this post.
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jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
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Re: OTRS generating large no of Junk Ticket

Post by jojo »

- read the logs and solve issues you find
- update to the latest version
-
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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alexus
Znuny wizard
Posts: 380
Joined: 20 Sep 2010, 16:54
Znuny Version: OTRS 6 CE
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague
Contact:
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Re: OTRS generating large no of Junk Ticket

Post by alexus »

Hi,
1. Check your email server - inboxes, settings
2. Check your web services logs
Alexey Yusov

Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal

Radiant System OTRS Intergrator
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